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We always recommend taking dated photos of your item before and after a rental. This is essential in case any issues arise during the rental, leading to a dispute. Without evidence of the item's condition, By Rotation won't be able to intervene in the event of a dispute related to damages
If you haven't received your item at the end of the rental period, the renter will be responsible for late fees. Our priority is to work with the renter to ensure the safe return of your item. We understand that life can sometimes get in the way, but it's crucial for our community to adhere to the agreed-upon rental dates.
You can submit a refund request to the renter. If your refund request goes unanswered for more than 72 hours, please contact our team at renity.bs@gmail.com, providing rental details and photos, and we will assist you in processing the refund.
To achieve verification with a blue badge on your profile, you must meet the following criteria:
Have at least 3 reviews on your account from renting out your wardrobe. Your "last seen" status on the app should not exceed 28 days.Your profile rating is 4 stars or higher. Please note that you cannot explicitly request a blue badge, but if you meet these conditions, it will be automatically applied to your account
Most rental periods start with a minimum of 3 days, but they can be longer. You can adjust the minimum rental duration by editing your listing. Keep in mind that for short rentals, you'll need to send the item and receive it within a short timeframe, so consider this when accepting rental requests.
On an individual basis, By Rotation steps in to address disputes between lenders and renters and offers compensation for any damages or losses incurred.
Please ensure you include all necessary evidence, receipts, purchase confirmations, and details when submitting your claim. You can initiate this process by creating a ticket in the app's Profile section.
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